Refund and Returns Policy

1.Introduction

Thank you for choosing EASTFEELING!

We are a dedicated Print-on-Demand (POD) store. This means every item is uniquely crafted for you by our professional production partners only after your order is placed. Due to the highly personalized nature of our products, they cannot be resold. Our refund and returns policy is slightly different from traditional retail. Therefore, our policy is based on “Responsibility Attribution” to protect your rights while ensuring business sustainability.

2.Responsibility & Resolutions

2.1 Seller’s Responsibility (Manufacturing Defects)

Applicable Scenarios: 

This applies to items with clear manufacturing defects (e.g., damaged goods, severe printing errors, incorrect items sent). Claims must be submitted within 7 calendar days from the date of delivery (as confirmed by carrier tracking).

Non-Defect Criteria:

  1. A sizing deviation within 1 inch (2.5cm) from our size chart is considered industry-standard and does not constitute a manufacturing defect.
  2. Minor color variations due to the difference between RGB (monitor display) and CMYK (printing process) are not considered manufacturing defects.

Resolution: 

Upon approval of your claim, we provide a “Free Reshipment” (Replacement). You are not required to return the defective item as it cannot be resold. Our standard resolution is a free replacement or store credit. For cases involving severe quality issues, refund requests will be handled on a case-by-case basis.

Important Notice: 

Please do not return items to the sender’s address listed on the package. Our warehouses do not accept unscheduled returns, and items sent to the wrong location will not be eligible for after-sales processing.

2.2 Customer’s Responsibility (Sizing/Style Errors)

Applicable Scenarios: 

This applies to changes of mind, personal preference shifts, or incorrect selection of style or size. Claims must be submitted within 7 calendar days from the date of delivery.

Resolution: 

In accordance with US and EU consumer protection laws, the right of withdrawal does not apply to the supply of bespoke or clearly personalized goods. Since custom items cannot be resold, we are unable to offer cash refunds for customer-related errors. To minimize your loss, we provide the following:

  • A 30% Discount Coupon (Store Credit): This no-threshold coupon can be applied immediately to your next purchase (valid for 30 days).
  • Free Sizing Consultation: Our customer service team will provide detailed sizing advice to help you make the correct choice for your next order.

3. How to File a Claim

  1. Submit Request: Log in to your account → Order Details → Click “Request After-sales Service”.
  2. Upload Evidence: Please provide clear photos or videos based on your claim type (e.g., close-ups of defects or the measurement process for sizing issues).
  3. Review & Processing: We will respond within 12-24 hours (Business Days). Once approved, we will arrange a reshipment or issue your discount coupon immediately.

4. Disclaimers & Legal Terms

  1. Legal Exclusion: Per US and EU consumer laws, personalized goods are excluded from the standard right of withdrawal/return.
  2. Shipping Liability
    • We are not liable for reshipment costs if the tracking shows “Delivered” or if the package is returned due to an incorrect address provided by the customer.
    • Unless stated otherwise, product prices do not include import duties or VAT that may be charged by the destination country; such costs are the responsibility of the customer.
  3. Force Majeure: EASTFEELING is not liable for shipping delays or product damage caused by natural disasters (e.g., earthquakes, floods), war, pandemics, or government actions. In such events, we will assist you in communicating with the carrier for compensation.
  4. Governing Law: We commit to adhering to the core principles of consumer protection (transparency and fair trading) when processing orders for customers in the US and EU.
  5. Policy Updates: We reserve the right to update this policy at any time. Updated terms take effect immediately upon being posted on our website.

5. Contact Us

Thank you for your understanding and support. If you have any questions, please contact us:

EASTFEELING Team 

April 28, 2026

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